In the wake of a very stinking and rather distasteful development in the social media, foremost e-rated commercial financial house, Fidelity Bank, has released a statement addressing the viral obscene video which is said to have been seen on a tablet in one of their banking halls in Lagos state.
The financial institution noted that the tablets are only provided to enhance the experience of their users. In the statement, the bank also added that it was “dishonourable” for customers to visit inappropriate sites, using their platform. Apparently, a customer visited an inappropriate site on one of the tablets provided for customers use to perpetrate this unwholesome act. They however assured that there would be no repeat of the incident, if at all it ever happened. For the avoidance of doubt and clarity of purpose on the side of Fidelity Bank, their reaction, signed by Charles Aigbe, Divisional Head, Brand and Communications, is presented to you unedited:
‘Re: False claims stemming from video post – Our attention has been drawn to a social media video featuring an assault on two people at a Fidelity Bank branch in Lagos. The two individuals featured in the video were suspected of ‘shoulder surfing’ to steal customer card details at the ATM. The security personnel on duty interceded and they attacked and injured him before the intervention of the Mobile policemen who are seen in the video. No Fidelity Bank official ordered any violence against customers as alleged and there was no incidence of the Branch ATM not dispensing cash. The matter has been reported to the Police and the suspects have been handed over for prosecution. Fidelity Bank is customer-centric and we remain committed to providing easy and convenient banking and financial services in a safe environment for our customers and the banking public.